ARE TVARU PRODUCTS MADE OF REAL WOOD?

Yes. All our wood comes from sustainable forests and is FSC certified.

WHO SHIPS MY ITEM?

We ship the products via DHL, TNT, FedEx, LT post. The choice depends on the location the item needs to be shipped to.

HOW MUCH DOES SHIPPING COST?

Standard worldwide shipping is free. If you want express delivery, choose an option with “Express delivery” while ordering and you will see the price of an item with express delivery costs included.

WHEN WILL MY ORDER SHIP?

Orders generally ship in 1-3 business days. Custom orders ship on a set date.

WHEN WILL MY ORDER ARRIVE?

Express orders typically arrive in about 2-6 days. Standard economy usually arrives in 1-2 weeks. There may be additional transit delays or holds at your local customs office. The purchaser will be responsible for customs fees and tariffs implicated by their respective countries. Please contact your local customs office for more information.

WHAT IS YOUR RETURN POLICY?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We do not accept returns of any custom orders.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. All return shipping fees and reverse logistic is your responsibility. Return shipping costs are not refundable.

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

TVARU does not offer any exchanges or returns for products that are purchased via external merchants.

HOW CAN I MAINTAIN THE WOOD?

All our products are covered with natural oils. You can clean them with soft dry cloth. All wooden things acquire a natural, aged patina over time that makes then uniquely beautiful.

WHY DOES THE GRAIN PATTERN ON MY PRODUCT LOOK DIFFERENT THAN THE PHOTO ON THE WEB SITE?

TVARU products are made from materials that come from nature. For this reason each one is different and the wood grain patterns displayed in photographs may vary substantially from the item you receive. Colour and tone can vary as well. This stems from the simple fact that wood can absorb colours and finishes differently based on the underlying wood properties. We believe this adds to the unique nature of our products and you will never have the exact same product - ever.

MAINTAINING YOUR WOODEN PRODUCT

In most cases you will have to do nothing more than clean the product with a soft dry cloth. However, should not expose your product outside for a prolonged period, or in really wet conditions. If placed in direct sunlight, especially in tropical climates it could warp, crack, or be UV bleached.